We are seeking an experienced Account Handler to join our commercial team based at the Worcester office. You will play a crucial role in managing and developing a portfolio of commercial clients, providing professional advice and delivering personal service.

Location: Worcester City Centre
Salary: £30k-40k – Dependent on Experience
Type: Full-Time / Permanent
Hours: Monday to Friday – 08:30am-5pm.

Key Responsibilities:

• Manage a portfolio of existing commercial insurance clients across industries.
• Provide expert advice on a wide range of commercial insurance products.
• Handle renewals, mid-term adjustments, and assist with new business quotations.
• Liaise with insurers to obtain competitive terms and ensure suitable cover is arranged.
• Prepare and issue accurate and timely policy documentation.
• Maintain accurate records.
• Support Account Executives with technical and administrative assistance.
• Ensure compliance with FCA regulations and company procedures at all times.
• Proactively identify opportunities for cross-selling or up-selling insurance products.
• Build strong, long-lasting client relationships based on trust and service excellence.

Requirements:

• Minimum 2 years’ experience as a Commercial Account Handler
• Strong knowledge of the UK commercial insurance market and a broad range of commercial products.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage workloads effectively and meet tight deadlines.
• High attention to detail and accuracy in documentation and system input.
• Familiarity with Acturis is highly desirable, but not essential for the right person.
• Cert CII qualified (or working towards) is preferred but not essential.

What We Offer:

• Competitive salary based on experience.
• Hybrid working opportunities (where applicable).
• Support for professional qualifications (CII).
• Generous holiday allowance + bank holidays.
• Pension contribution scheme.
• Friendly and supportive team environment.