After this point, all you need to do is fill in your details and your client reference number. If you do not know your client reference number, please contact us.
If you have chosen a motor policy enter the email address for transport manager. If you do not know your transport manager email address, please contact us.
I have an android phone and choosing my birthday requires me to scroll thousands of times?
This is our most frequently asked question from drivers! On an Android Phone select the year of birth first and then select month then date.
Where do I download the app?
Go to the App store and search for Insure Apps where the App “Hazelton Mountford Insurance Brokers Claims App” will be listed which you can then download.
What happens if I don’t have 3G/4G or WIFI when I try to submit the claim?
The claims data is stored on the phone when the claim is being recorded. This means that even if the user presses “send” when they have no signal, the data will be stored on the phone and submitted when they have a suitable connection.
What if my phone battery dies during submitting a claim?
Much like the answer above, the claims data is stored on the phone. The information you have input thus far will be saved on the app so you can “resume” the report once your phone has charged.
If I forget to submit a claim at the time of the incident via the app, should I still do so?
Yes, although the app is ideally to be used at the scene of the accident i.e. to capture GPS and make sure the claim is reported speedily, you can fill out the report at a later time. This shall require you to manually import the location and upload any photos you have taken, however, it is recommended you use the app as soon as possible.
What about my personal data stored on the phone?
Because of new GDPR laws, your information is securely stored and the information cannot be used for anything other than the purpose of the app.
After downloading the app, do I need to do anything else?
All you need to do is input the details required of your insurance broker in the app and make sure to update the app when needed and keep it on your phone.