Claims App

Why Hazelton Mountford Insurance Brokers are investing in a Claims App

  • As you will be aware motor insurance costs have risen in recent years and continue to rise.
  • Reporting claims can be tedious and time consuming.
  • The causes of this are numerous but being proactive can help lower your cost.
  • One of the biggest costs to the insurance industry stems from delayed and incomplete reporting.

Our app seeks to allow your drivers to report the claim direct to yourself and your insurance broker in only a few minutes and at the time of the incident. The app prompts and aids the driver to capture the key information for handling and more importantly defending your claim.

Below is a link to a short video explaining how the app works and why we built it:

Enter the App Store for iOS or enter the Google Play store for Android to download the Hazelton Mountford Insurance Brokers Claims App.

Type “Hazelton Mountford Insurance Brokers Claims App” into the search box and click Get to begin downloading. From here you can open the App and begin your registration.

Once you’ve downloaded and entered the App you will be taken to the adjacent page where you can register on the app.

Please fill this out carefully.

You use your mobile number to register the policy. You will be send a 4 digit code to enter and verify the account. Please be sure to enter your mobile number correctly.

This Terms & Conditions page is to ensure that all information is read and understood before progressing to the next stage.

Select ‘Agree & Continue’ once you have finished completing your details.

Once you have selected your policy, you will then be asked to enter a few details specific to the type of policy you are submitting.

If you choose Motor Fleet you will be asked to fill out your details and those provided below.

When filling out your mobile number be sure not to include spaces.


After this point, all you need to do is fill in your details and your client reference number. If you do not know your client reference number, please contact us.

If you have chosen a motor policy enter the email address for transport manager.  If you do not know your transport manager email address, please contact us.


Driver FAQs

I have an android phone and choosing my birthday requires me to scroll thousands of times?

This is our most frequently asked question from drivers! On an Android Phone select the year of birth first and then select month then date.

Where do I download the app?

Go to the App store and search for Insure Apps where the App “Hazelton Mountford Insurance Brokers Claims App” will be listed which you can then download.

What happens if I don’t have 3G/4G or WIFI when I try to submit the claim?

The claims data is stored on the phone when the claim is being recorded. This means that even if the user presses “send” when they have no signal, the data will be stored on the phone and submitted when they have a suitable connection.

What if my phone battery dies during submitting a claim?

Much like the answer above, the claims data is stored on the phone. The information you have input thus far will be saved on the app so you can “resume” the report once your phone has charged.

If I forget to submit a claim at the time of the incident via the app, should I still do so?

Yes, although the app is ideally to be used at the scene of the accident i.e. to capture GPS and make sure the claim is reported speedily, you can fill out the report at a later time. This shall require you to manually import the location and upload any photos you have taken, however, it is recommended you use the app as soon as possible.

What about my personal data stored on the phone?

Because of new GDPR laws, your information is securely stored and the information cannot be used for anything other than the purpose of the app.

After downloading the app, do I need to do anything else?

All you need to do is input the details required of your insurance broker in the app and make sure to update the app when needed and keep it on your phone.