Our Haulage Experts are dedicated to a Personal Service and hands-on approach. We place great emphasis on our excellent Claims Service and ensure we are up to date with the latest regulations relevant to the Transport Industry so we can discuss and advise in a language you can understand. With Hazelton Mountford you can rest assured your query or claim is being dealt with not only in the correct way but also in a timely manner.
Going the Extra Mile
We find that the high pressure working environment of managing a haulage fleet or business is challenging for most. Increased and tightening regulation within the transport industry, regulation for businesses in general and human resource issues mean that time is precious. You can’t afford to spend time chasing your broker for claims information or updates, vehicle queries or indeed any advice relevant to your insurance.
Client Service Portal
We have developed and launched an exciting industry specific CSP – Client Service Portal. As our client, you will have access to the system, with your own login that will enable….
- Instant online access to your claims with full transparency of up to date activity on each claim including progress reports direct from our in-house claims handlers
- The ability to report new claims to us using the online form, uploading photographs and other accompanying documentation
- Instant online access to all your insurance documentation
- Instant online access to view vehicle fleet list.
- Instant online access to send notifications of fleet vehicle changes.
Testimonials
"In truth I don’t want to think about it… as a business owner I have so many other things to focus on. Insurance isn’t my expertise but I know it has to be right and with Hazelton…"
Ferryfast Produce Ltd
"Hazelton Mountford provide us with a reliable, professional and proactive service and we would recommend them highly."
William Gilder
"We have been with Hazelton Mountford for a number of years.. I know that I can contact them at any time and feel confident that my query is dealt with quickly and with minimal fuss"
Standard Motor Transport
Claims
Claims are such an important part of your insurance programme. Our clients benefit from a dedicated claims manager with particular expertise and skill in handling and settling motor claims. We ensure that every claim reported to us is treated with importance and handled quickly and in a cost-effective way. Behind the scenes, unfortunately, not all insurers provide an excellent claims service but with us dealing on your behalf it ensures that our clients experience nothing but the best service possible.
We understand the needs of Haulage Contractors claims and the number of incidents that really require your broker and insurer to back your version of events and pursue an outcome in your favour. There are also often issues with outstanding claims being left on your record for longer than necessary. Your Claims Manager will constantly liaise with insurers to assist with outstanding claims coming off as quickly as possible.
HM Claims App
- As you will be aware motor insurance costs have risen in recent years and continue to rise.
- Reporting claims can be tedious and time consuming.
- The causes of this are numerous but being proactive can help lower your cost.
- One of the biggest costs to the insurance industry stems from delayed and incomplete reporting.
Our app seeks to allow your drivers to report the claim directly to ourselves (and in some cases, direct to your insurers) as well as to your own offices in only a few minutes and at the time of the incident. The app prompts and aids the driver to capture the key information for handling and more importantly defending your claim.
Below is a link explaining how the app works and why we built it:
Quality
Our service is tailored to suit your individual businesses needs. We will be as ‘Hands-On’
as our clients require – for larger fleets we offer regular meetings with analysis of claims and focused discussions on how to reduce insurance costs. For smaller fleets we will personally visit you at least annually and provide regular updates if required.
As well as keeping up to date with developments within the Transport Industry, we strive to improve and update the quality
of service we provide including use of social media to engage our clients.
Expertise
Our team have years of experience in handling the requirements of Haulage Contractors and so can offer a specialised service to your business. We are a Chartered Insurance Broker which demonstrates our commitment to deliver the highest level of insurance expertise and staff training. We are also Associate members of the RHA.
The profit margins of Haulage Contractors are often very tight and squeezed further still due to things like expensive fuel costs, difficulties in finding reliable staff, vehicle defects and general wear. Insurance premiums need to be competitive and we can guarantee to be amongst the most competitive in the market due to excellent relationships with a range of insurers who respect our expertise.
