Haulage Insurance

Our Haulage Insurance experts are here to provide you with to a bespoke personal service and hands-on approach. Always up to date with the latest transport industry regulations, we place great emphasis on our excellent haulage Claims Service. We’re here to discuss and advise you on the cover you need in a language you can understand. With Hazelton Mountford you can rest assured your query or claim is being dealt with correctly and in a timely manner.


We know the high pressure working environment of managing a haulage fleet or business can be challenging. Increased and tightening regulation within the transport industry, regulation for businesses in general and human resource issues mean that time is precious. You can’t afford to spend time chasing your broker for claims information or updates, vehicle queries or advice relevant to your insurance which is why we have designed a new portal to do just that.


We have developed and launched an exciting haulage industry specific CSP – Client Service Portal. As our haulage insurance client, you will have access to the system, with your own login that will enable you to have:

  • Instant online access to your claims with full transparency of up-to-date activity on each claim including progress reports direct from our in-house claims handlers
  • Easy reporting system for new claims – just use the online form, upload photographs and accompanying documentation
  • Online access to all your insurance documentation
  • Instant access to view vehicle fleet list
  • Send instant notifications of fleet vehicle changes


"In truth I don’t want to think about it… as a business owner I have so many other things to focus on. Insurance isn’t my expertise but I know it has to be right and with Hazelton…"

Nick Gorin

Ferryfast Produce Ltd

"Hazelton Mountford provide us with a reliable, professional and proactive service and we would recommend them highly."

Melvyn Evans

William Gilder

"We have been with Hazelton Mountford for a number of years. I know that I can contact them at any time and feel confident that my query is dealt with quickly and with minimal fuss."

James Batsford

Standard Motor Transport


Claims are an important part of your haulage insurance programme. All of our clients benefit from a dedicated claims manager with particular expertise and skill in handling and settling motor claims. We ensure that every claim reported to us is treated with importance and handled quickly and in a cost-effective way. We’ll work behind the scenes to ensure you experience nothing but the best service possible even if not all insurers provide an excellent claims service.

We understand the needs of Haulage Contractors claims and the number of incidents that really require your broker and insurer to back your version of events and pursue an outcome in your favour. There are also often issues with outstanding claims being left on your record for longer than necessary. Your Claims Manager will constantly liaise with insurers to assist with outstanding claims coming off as quickly as possible.


As a Hazelton Mountford client, you will have access to the HM claims app which will help you resolve your claims more efficiently by allowing:

  • Immediate reporting
    Drivers to report the claim directly to us, to your offices and, in some cases, direct to your insurers in only a few minutes and at the time of the incident
  • Correct information capture
    Live prompts and aids to help the driver capture the key information for handling and defending your claim

Delayed and incomplete reporting is one of the biggest costs to the insurance industry, and with motor insurance costs continuing to rise, we know how important it is to be proactive in lowering your costs. Using the app means you can make the tedious and time-consuming process of reporting claims more time and cost efficient.


Our service is tailored to suit your individual businesses needs. We will be as ‘Hands-On’ as our clients require:

  • For larger fleets, we offer regular meetings with analysis of claims and focused discussions on how to reduce insurance costs.
  • For smaller fleets, we will personally visit you at least annually and provide regular updates if required.
  • Keep you up to date with the latest transport industry news via email updates and our social media channels.


Our team have years of experience in handling the insurance requirements of Haulage Contractors and so can offer a specialised service to your business. As a Chartered Insurance Broker and associate members of the RHA, we have a commitment to deliver the highest level of insurance expertise and staff training.


We know profit margins of haulage contractors can be tight and squeezed further still due to expensive fuel costs, difficulties in finding reliable staff, vehicle defects and general wear. Insurance premiums need to be competitive and we can guarantee to be amongst the most competitive in the market due to excellent relationships with a range of insurers who respect our expertise.

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