Tell us about your professional background and what led you into the insurance industry.

I have been an insurance broker for nearly 30 years. I left school after completing my A-levels and joined a large independent insurance brokerage as a junior apprentice. I was drawn to the commercial side of the business because of its complexity and the opportunity to work closely with clients to understand their operations and risks. Over time, this led to progressively senior roles, including serving on the board of a large commercial brokerage and then being a shareholder of a smaller independent brokerage. These experiences provided valuable exposure to governance, strategy, and the long-term direction of an organisation.

What attracted you to Hazelton Mountford, and what stood out about the business?

I was impressed how Gordon, Jake and Simeon had grown the business and the values they hold dear. It was clear that Hazelton Mountford has built a strong reputation by focusing on long-term client relationships, technical capability, and doing things properly. They also have a great team within the business, really friendly, lovely people.

What are you most looking forward to about working with the Hazelton Mountford team?

I am looking forward to sharing experience, learning from the team, and contributing to the continued success of Hazelton Mountford as it continues to grow.

What experience do you bring that you feel will add the most value to our clients and colleagues?

I bring over 30 years of experience as a commercial insurance broker, working across both large, complex organisations and smaller clients in lots of different industries.

For clients, I am used to working with complex risks, understanding how a client’s business actually operates, and translating that into practical insurance solutions. I always try to make things simple and easy to understand.

For colleagues, my experience at board and management level means I understand both the strategic and day-to-day pressures of running a brokerage. I enjoy mentoring, sharing experiences, and helping people develop confidence in their technical judgement. I love being part of a team!

Are there any sectors you’re most interested/specialised in?

I really love the motor trade and construction industry. I collect cars and have built a small house, whilst my family are all involved in construction. This helps me understand these sectors more due to having hands on experience.

From your experience, what makes a great insurance broker in today’s market?

A great insurance broker combines strong technical knowledge with a genuine understanding of their client’s business. Clients want clear, practical advice that helps them manage risk effectively.
Strong communication and trust is critical. My ethos is to be friendly and always do the right thing!

What do you think clients value most in an insurance broker, and how do you aim to deliver that?

Clients value trust, clear advice, competitive pricing and a broker who genuinely understands their business. They want to know their risks are being properly looked after and that their broker will be there when it matters most.

I aim to deliver this by taking the time to understand each client’s operations, communicating openly and honestly, and providing expert advice in a way that is understandable.

How do you see the insurance market evolving, and how should brokers adapt to those changes?

The insurance market is becoming more complex, with increasing regulation, evolving risks, and more challenging market conditions. Clients are looking for clarity and confidence in an environment that can feel uncertain.

Brokers need to adapt by strengthening their technical capability, staying close to their clients’ businesses, and communicating clearly and proactively.

Outside of work, what do you enjoy doing in your spare time?

I love spending time with my family. I have been married for 25 years and I have twins and an older son. My two boys play football and cricket, while my daughter enjoys riding. I am a school governor, and I also volunteer with a local search and rescue team and also with the charity, MIND. I enjoy caving, keeping fit, DIY and working on anything with an engine. I have my own kit car.