Spotlight on Michelle, Account Executive
Meet Michelle, our Lydney Account Executive
As an Account Executive with over 28 years of insurance experience, Michelle understands the challenges and complexities that come with navigating insurance. She is on hand to deliver clear, expert advice, helping you to protect what matters most.
What does your role as an Account Executive involve day-to-day?
- Preparing renewals, checking terms and discussing with Clients.
- Liaising with Clients both verbally and via email regarding any queries they may have or adjustments to be made to policies.
- Visiting Clients when required to discuss new business and renewals.
- Liaising with Insurers to obtain the best terms and premiums possible.
How long have you been in the insurance industry?
28 years last April!
What do you enjoy most about your role?
Forging and retaining great relationships with my clients and making sure they receive the best service possible. A lot of my clients have been with me for in excess of 15 years, and they trust me; that means an awful lot.
I met one of my clients when they bought two properties at auction; they now have over 60 properties across three companies.
What’s a common mistake you see clients make when arranging insurance?
Underestimating the sums insured required, particularly with buildings insurance.
What’s one piece of advice you always give your clients?
Tell me everything! Be absolutely honest! This allows me to obtain the correct cover from the most suitable Insurer with no nasty surprises in the event of a claim.
What sets Hazelton Mountford apart when supporting clients?
We do our utmost to meet Client expectations and offer an ‘above and beyond’ service.
What do you enjoy most about working at Hazelton Mountford?
Staff satisfaction is as important as client satisfaction so we feel just as supported.
Even though I work away from the main office, I know that if I have a difficult risk I can ping an email to the other Account Executives and someone will come up with a solution – it’s teamwork at its best.
Why do you think clients stay with us long-term?
As I said before, we offer an ‘above and beyond’ service to ensure that our clients stay happy with us and trust us. We are honest and transparent and not afraid to meet challenging situations head-on and collectively we have many, many years of experience between us enabling us to get even the most difficult risks covered.