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JOB OPPORTUNITY: Tenant Referencing Account Manager – CLOSED

17 December 2019

Tenant Referencing Account Manager



We are in the business of protecting landlords’ investments by ensuring that they are getting suitable tenants for their properties. We work with mid- to high-end letting agents all over the country to provide a top-quality service checking the credit, income/employment and recent landlord references of their potential new tenants.

Our company core values: Personal service – Integrity – Expertise – Value for money

Job brief

In this role, you will be an account manager for a portfolio of letting agents. You will speak with them daily to ensure a strong business relationship and communicate any updates about their applicants. You will also deal with their potential tenants as we manage their referencing process.


  • Develop strong business relationships with agents, demonstrating your knowledge of their business and their decision-making process to add value and becoming a trusted and valued provider
  • Co-operate with our part-time chaser to contact external companies to obtain references and follow these up by telephone or by email
  • Being a friendly and professional support for all tenants and guarantors
  • Document all findings as well as all correspondence, making clear and concise notes relating to all conversations
  • Process an application in the most efficient way possible for a quick turnaround time
  • Maintain confidentiality and compliance with GDPR
  • Work towards gaining Level 2 ARLA qualification (Association of Residential Letting Agents)
  • Knowledge of various income streams

Skills required

  • Excellent customer service
  • Strong (verbal and written) communication skills with an ability to build relationships
  • Administration
  • Attention to detail
  • Supportive team player
  • Good time-management skills with a problem-solving attitude
  • Good level of education and computer skills


  • 25 days’ annual leave (plus all bank holidays)
  • Pension scheme
  • Working in a friendly and supportive family-feel company
  • City centre location
  • Access to various staff benefits such as cinema and restaurant discounts
  • Monthly 1-to-1s with your manager, who will provide any necessary training or coaching

Please send your CV via this website, or for any questions, call Steph on 01905 721256.