Tenant Referencing Account Manager

£16,000-£17,000

Company

We are in the business of protecting landlords’ investments by ensuring that they are getting suitable tenants for their properties. We work with mid- to high-end letting agents all over the country to provide a top-quality service checking the credit, income/employment and recent landlord references of their potential new tenants.

Our company core values: Personal service – Integrity – Expertise – Value for money

Job brief

In this role, you will be an account manager for a portfolio of letting agents. You will speak with them daily to ensure a strong business relationship and communicate any updates about their applicants. You will also deal with their potential tenants as we manage their referencing process.

Responsibilities

• Develop strong business relationships with agents, demonstrating your knowledge of their business and their decision-making process to add value and becoming a trusted and valued provider
• Co-operate with our part-time chaser to contact external companies to obtain references and follow these up by telephone or by email
• Being a friendly and professional support for all tenants and guarantors
• Document all findings as well as all correspondence, making clear and concise notes relating to all conversations

• Process an application in the most efficient way possible for a quick turnaround time
• Maintain confidentiality and compliance with GDPR
• Work towards gaining Level 2 ARLA qualification (Association of Residential Letting Agents)
• Knowledge of various income streams

Skills required

• Excellent customer service
• Strong (verbal and written) communication skills with an ability to build relationships
• Administration
• Attention to detail
• Supportive team player
• Good time-management skills with a problem-solving attitude
• Good level of education and computer skills

Benefits

• 25 days’ annual leave (plus all bank holidays)
• Pension scheme
• Working in a friendly and supportive family-feel company
• City centre location
• Access to various staff benefits such as cinema and restaurant discounts
• Monthly 1-to-1s with your manager, who will provide any necessary training or coaching

Please send your CV via this website, or for any questions, call Steph on 01905 721256.