Why Hazelton Mountford are investing in a Claims App

 

  • As you will be aware motor insurance costs have risen in recent years and continue to rise.
  • Reporting claims can be tedious and time consuming.
  • The causes of this are numerous but being proactive can help lower your cost.
  • One of the biggest costs to the insurance industry stems from delayed and incomplete reporting.

Our app seeks to allow your drivers to report the claim directly to ourselves (and in some cases, direct to your insurers) as well as to your own offices in only a few minutes and at the time of the incident. The app prompts and aids the driver to capture the key information for handling and more importantly defending your claim.

Below is a link to a short video explaining how the app works and why we built it:

 

App Introduction Video

 

 

How to download the app and sign up

HM Claims App

 

Enter the App Store for iOS or enter the Google Play store for Android to download the Hazelton Mountford Claims App.

Type “Hazelton Mountford Claims App” into the search box and click Get to begin downloading. From here you can open the App and begin your registration.

 

 

 

 

 

 

HM Claims App

 

Once you’ve downloaded and entered the App you will be taken to the below page where you can begin to add your first policy.

Simply tap the + button which will bring up the ‘Your Details’ page.

 

 

 

 

 

 

 

HM Claims App

 

Please fill this out carefully.

It is also required here to accept the terms and conditions to progress with the app. Note, your email address must be an individual one. Using the same email address for multiple drivers will result in the system overwriting other drivers’ data.

This Terms & Conditions page is to ensure that all information is read and understood before progressing to the next stage.

Select ‘Agree & Continue’ once you have finished completing your details.

 

 

 

 

HM Claims App

 

Once you have selected your policy, you will then be asked to enter a few details specific to the type of policy you are submitting.

 

 

 

 

 

 

 

 

 

HM Claims App

 

If you have a Motor Fleet policy, please fill out your details and enter your unique client reference number.

– Your Client Reference will be provided by your Account Exec

– The email address of the transport manager (or person whom you wish copies of claims reports to go to)

When filling out a mobile number be sure not to include spaces.

 

 

 

 

 

HM Claims App

 

If you have a Property policy, please fill out your details and enter your unique client reference number.

– Your Client Reference will be provided by your Account Exec

Please be sure to enter your mobile number without spaces

 

 

 

 

 

 

HM Claims App

 

If you have a Liability policy, please fill out your details and enter your unique client reference number.

– Your Client Reference will be provided by your Account Exec

Please be sure to enter your mobile number without spaces.

 

 

 

 

 

 

Driver FAQ’s

 

  • I have an android phone and choosing my birthday requires me to scroll thousands of times?

This is our most frequently asked question from drivers! On an Android Phone select the year of birth first and then select month then date.

  • Where do I download the app?

Go to the App store and search for Insure Apps where the App “Hazelton Mountford Claims App” will be listed which you can then download.

  • What happens if I don’t have 3G/4G or WIFI when I try to submit the claim?

The claims data is stored on the phone when the claim is being recorded. This means that even if the user presses “send” when they have no signal, the data will be stored on the phone and submitted when they have a suitable connection.

  • What if my phone battery dies during submitting a claim?

Much like the answer above, the claims data is stored on the phone. The information you have input thus far will be saved on the app so you can “resume” the report once your phone has charged.

  • If I forget to submit a claim at the time of the incident via the app, should I still do so?

Yes, although the app is ideally to be used at the scene of the accident i.e. to capture GPS and make sure the claim is reported speedily, you can fill out the report at a later time. This shall require you to manually import the location and upload any photos you have taken, however, it is recommended you use the app as soon as possible.

  • What about my personal data stored on the phone?

Because of new GDPR laws, your information is securely stored and the information cannot be used for anything other than the purpose of the app.

  • After downloading the app and registering my details, do I need to do anything else?

No, once you’ve registered, just make sure to update the app when needed and keep it on your phone.